Refund policy

This document sets forth the terms and conditions governing the return, exchange, and cancellation of merchandise purchased from MATRIXXATTIRE (hereinafter referred to as "the Company"). By completing a purchase, the customer (hereinafter referred to as "the User") agrees to be bound by the stipulations contained herein.

ARTICLE I: REFUND POLICY

Section 1.01. Form of Reimbursement

All refunds issued by the Company, pursuant to a successful return, shall be strictly in the form of Store Credit only, which may be applied toward future purchases.

Section 1.02. Processing of Store Credit

Store Credits shall be processed and added to the User’s designated account or issued as a coupon code within forty-eight (48) hours of the Company's receipt and conclusive inspection of the returned product.

Section 1.03. Acceptable Grounds for Return

The Company shall accept returns only for merchandise exhibiting a documented manufacturing defect or merchandise confirmed to have sustained damage during the transit and delivery process.

Section 1.04. Notification and Documentation

In the event the User receives a product that is defective or damaged, the User is required to document the unboxing process via video evidence. The User must contact the Company’s Customer Support team within four (4) calendar days of the date of delivery to formally initiate the return process.

Section 1.05. Primary Remedy

Upon the Company's receipt and satisfactory inspection of the returned merchandise under Section 1.03, the primary remedy offered to the User shall be an exchange for the identical product.

Section 1.06. Exception to Store Credit (Direct Refund)

Should the identical product requested for exchange be unavailable, a refund shall be issued directly to the User's original payment method within seven (7) working days of the determination of unavailability.

Section 1.07. Bank Processing Time

The amount refunded to the original payment method (pursuant to Section 1.06) shall reflect in the User's financial account within an additional five (5) working days, subject to the processing times of the User's financial institution.

ARTICLE II: EXCHANGE POLICY

Section 2.01. Shipping Costs

For all exchanges initiated by the User, the User shall bear and be responsible for all associated postage and shipping costs.

Section 2.02. Exchange Eligibility and Condition

Exchanges, which remain subject to the availability of inventory, shall be accepted within seven (7) calendar days of the User's receipt of the product, provided the item is presented in its perfect, original selling condition and has not been worn, used, or laundered.

Section 2.03. Tagging Requirements

All original product tags must be fully attached to the merchandise and remain unbroken and unaltered to be eligible for exchange.

Section 2.04. Exchange Request Procedure

Requests for exchange must be submitted via electronic mail to the Company’s dedicated correspondence address: MATRIXXATTIRE@GMAIL.COM.

Section 2.05. Inspection Process

All items submitted for exchange shall undergo a thorough inspection by the Company prior to the approval of any exchange request.

Section 2.06. Rejection of Ineligible Items

Any item found upon inspection to be worn, used, damaged, or otherwise unfit for resale shall be summarily rejected for exchange and subsequently returned to the User at the User's expense.

ARTICLE III: CANCELLATION POLICY

Section 3.01. Order Cancellation Stipulations

Cancellation of orders is permissible only for orders placed via Cash on Delivery (COD) payment method. Such cancellation remains valid only until the moment the order has been dispatched and removed from the Company’s warehouse facility. Orders paid for by any method other than COD are subject to the Refund and Exchange Policies set forth in Article I and II.

ARTICLE IV: GENERAL PROVISIONS

Section 4.01. Contact Information

For any questions, concerns, or inquiries regarding the terms and stipulations of this Policy Agreement, the User may contact the Company's Customer Support team via electronic mail at: MATRIXXATTIRE@GMAIL.COM.